Refund Policy

This Refund Policy explains how refunds are handled.

We are unable to accept returns. To be eligible for a refund, we require a receipt or proof of purchase in the form of an order number, and your order must not have been fulfilled, shipped, or delivered according to the tracking information provided by the carrier.

Refunds (if applicable)
You may be eligible for a replacement if your Tap has been scratched or damaged. Within 48 hours of delivery, we offer replacements for damaged Products accompanied by photographic evidence. If a Tap does not adhere properly to a case or phone, you may be eligible for a replacement Tap device, but not a refund.
Contact our team at if you are having trouble activating your Tap or popping to compatible phones and would like a refund or replacement. Typically, all issues can be resolved with the team's helpful advice!

If you have successfully activated your Tap and after contacting are experiencing issues popping to a compatible device, you may be eligible for a refund. Once your refund is approved, we will notify you via email that we have refunded your purchase. Within two to four days, your credit card or original method of payment will be automatically refunded.

You are eligible for a free replacement if your Tap loses its adhesive within 30 days of your order being marked as delivered.

Late or missing refunds (if applicable)
If you haven't received your refund yet, you should double-check your bank account.
Then contact your credit card company; it may take some time for your refund to be posted.
Contact your bank next. Typically, there is a processing period before a refund is posted.
Please contact us at if you've done everything we've asked and you still have not received your refund.

Sale items
Unfortunately, only regular-priced items can be refunded (if applicable); sale items cannot be refunded.

We do not accept returns or exchanges.

We do not accept returns, so shipping information is not required.

Please contact us.
Please contact us at for more information about our privacy policies, if you have any questions, or if you would like to file a complaint.


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